Free Delivery over £100
Free Delivery
Delivery and Returns
Orders will be processed in a reasonable time. Quoted delivery times do not include the time to get your order made (usually 2-3 days, longer during busy times). UK delivery costs alter with order value. All orders have a tracking reference provided to me by the delivery provider. In the unfortunate circumstance when a delivery is taking longer than expected, it must be understood that this is beyond my control and a resolution to this situation may not happen until the delivery provider declares the item missing (4 weeks UK, 6 week International). Please be assured that I will do all that I can to help though.
Any undamaged product may be returned within 30 days and a refund of original payment method or exchange will be offered. The customer must be responsible for the cost of safely returning and customised orders cannot be returned unless faulty. You must contact me in either circumstance within 14 days of receipt of your goods via email or telephone to start the returns process.
Privacy
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at metalblankmaker@gmail.com or send us mail to: The Metal Blank Maker, 16 Dalmahoy Crescent, Kirkcaldy, Fife, KY2 6SZ
Terms and Conditions